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Free shipping on all orders over 90 €

As Bobux is in receivership, any purchases made will be delivered but we are experiencing delays.

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DELIVERY & RETURNS

DELIVERY

This site currently ships to

Albania, Andorra, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Turkey

Change Store

The shipping cost will stay the same, regardless of the size and weight of your package. Please note that products ship from The Netherlands. Taxes and duties may be applied.

The shipping cost depends on which country that you are located in. These are as below:
 

6€

Belgium
Netherlands
 

8€

Germany
 

10€

Czech Republic
Luxembourg
Poland
 

15€

Austria
Bulgaria
Croatia
Greece
Hungary
Ireland
Monaco
Romania
Slovakia
Slovenia
Spain
Sweden
 

20€

Albania
Cyprus
Denmark
Estonia
Gibraltar
Finland
Latvia
Lithuania
Malta
Portugal
Norway
Russia

 

ALL ORDERS OVER 90 € ARE SHIPPED FOR FREE

 

The shipping is on us! Bobux offers free shipping on all orders over 90 € for all countries.

 

Estimated delivery times

5-10 working days
Please allow up to two additional days for rural postcodes.
 
During web sales, please allow an extra couple of days for us to pack and send your order.

 

Lost or damaged goods

If your order is lost or damaged in transit, please Contact Us within 12 working days of placing your order so that we may assist you.

SECURED DELIVERY - 8€

 

Signature required on delivery. If you're not in when our couriers first try to deliver, they will leave a card. Please follow the instructions on the card to arrange a redelivery of your order. We cannot deliver to a PO Box using this service. Our couriers typically deliver Monday - Friday, 9am - 6pm.

RETURNS & REFUNDS

RETURNS & REFUNDS

If you are a consumer, you have the statutory right to change your mind and return items purchased. You have 14 days after your order is delivered to return items.

 

Please ensure you complete the returns form sent with your order and enclose this with your return. Your items must be returned within 14 days and must be in their original shoe boxes and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.

 

  • Returns postage fees are at your own cost.
  • We will provide you with a refund for the item(s) within 14 days of our receipt.
  • If you paid a delivery charge and are returning your order in full, we will also refund the standard delivery charge to you. Please note that if you have used one of our quicker delivery options, we will only refund the standard delivery charge.
  • All refunds will be issued in accordance with your original payment method. Please allow up to 6 business days for the refund to show in your account from the time it was processed.

If you need any help, please contact our friendly Customer Service team.

FAULTY ITEMS

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

 

Shoes purchased on the Bobux website

Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

 

Shoes purchased on a third-party website or from an independent retailer

Please go back to the store that you purchased the product through and follow their returns process.