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DELIVERY & RETURNS
This site currently ships to
Albania, Andorra, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Turkey
The shipping cost will stay the same, regardless of the size and weight of your package. Please note that products ship from The Netherlands. Taxes and duties may be applied.
ALL ORDERS OVER 90 € ARE SHIPPED FOR FREE
The shipping is on us! Bobux offers free shipping on all orders over 90 € for all countries.
Estimated delivery times
5-10 working days
Please allow up to two additional days for rural postcodes.
During web sales, please allow an extra couple of days for us to pack and send your order.
Lost or damaged goods
If your order is lost or damaged in transit, please Contact Us within 12 working days of placing your order so that we may assist you.
SECURED DELIVERY - 8€
Signature required on delivery. If you're not in when our couriers first try to deliver, they will leave a card. Please follow the instructions on the card to arrange a redelivery of your order. We cannot deliver to a PO Box using this service. Our couriers typically deliver Monday - Friday, 9am - 6pm.
RETURNS & REFUNDS
Wrong size, not the right color – whatever it is, we are happy to help you find the right product!
You may return unused items in their original condition up to 28 days after receiving your order. Please make sure the shoes are in original unworn condition, and the box is intact!
The value of an item is determined by the amount paid and listed on your invoice. We cannot apply discounts from past sales or promotions.
Full Price Items
Items purchased at full price (not part of any sale or promotion) are able to be returned for a refund or online credit (excluding shipping costs). Please allow up to 6 business days for the refund to show in your account from the time it was processed.
Learn more about booking a return below.
Sale Items & Last Chance
Items purchased on sale can be returned for an online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 business days to process.
During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 business days.
Shoes purchased through a retailer or third party site
To return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.
Products purchased from online auction sites cannot be returned through Bobux. Please contact the seller directly.
REQUEST A RETURN OR REFUND
The cost of returning the item to our shipping center in the Netherlands will be your responsibility. Please complete the Return Slip and return the shoes to the address found at the bottom of the Return Slip. If you don't have a Return Slip, or for any other return enquiries, contact us here. Please provide your order number and contact details.
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.
Shoes purchased on the Bobux website
Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
Shoes purchased on a third-party website or from an independent retailer
Please go back to the store that you purchased the product through and follow their returns process.